Legal

Refund Policy

Last updated: 28 October 2026

At Savtech Digital AE ("we", "us", or "our"), we want every client to be happy with the work we deliver. Because our services are custom and time-based, refunds work differently from refunds on physical products. This policy explains when refunds apply and how to request one. It forms part of our Terms & Conditions.

01. Before work begins

If you cancel a project in writing before any work has started, we will refund your advance payment in full, less any third-party costs already paid on your behalf, such as domains, licences, or stock assets.

02. After work begins

Once work has started, the advance payment covers discovery, planning, and the resources reserved for your project, and it is non-refundable. If you cancel a project partway through:

  • You pay for all work completed up to the date of cancellation.
  • Payments for milestones that have been delivered and approved are non-refundable.
  • If you have paid for work that has not been started, we refund that amount.
  • We hand over all completed work once the account is settled.

03. If we cannot deliver

If we are unable to deliver the agreed scope for reasons within our control, and we cannot resolve the issue within a reasonable time, you are entitled to a refund for the parts of the work not delivered.

04. Recurring services

Monthly services, such as maintenance, hosting, SEO, social media, and marketing retainers, can be cancelled with 30 days' written notice. Fees for the current billing period are non-refundable. Advertising budgets already spent on platforms such as Google or Meta cannot be refunded.

05. Non-refundable items

  • Third-party costs, such as domain names, hosting, software licences, plugins, fonts, and stock media.
  • Advertising spend paid to third-party platforms.
  • Work that has been delivered and approved.
  • Delays caused by missing content, feedback, or approvals on the client's side.
  • Change requests and additional work that has been completed.

06. How to request a refund

Email [email protected] with your name, project name, invoice number, and the reason for your request. We will acknowledge it within 3 business days and aim to resolve it within 14 business days. Approved refunds are paid to the original payment method within 14 business days. Bank or card charges may be deducted.

07. Disputes

If you are not happy with the work, please tell us first. We will always try to fix the problem through revisions before a refund is considered. Any dispute that cannot be resolved is governed by our Terms & Conditions.

08. Contact us

If you have any questions about this policy, please contact us: